Shipping Policy
At Inditea, we are committed to delivering your favorite tea products in a timely and secure manner. Please read our shipping policy carefully to understand our practices.
1. Order Processing
All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods & Delivery Time
- Standard Shipping: 5–7 business days
- Express Shipping: 2–4 business days
- International Shipping: Delivery times vary by country and customs clearance.
3. Shipping Charges
Shipping charges are calculated at checkout based on the weight of your order, delivery location, and selected shipping method. Free shipping may be available on orders above a certain amount, as mentioned on our website.
4. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number to monitor the status of your delivery.
5. Delays
While we strive to deliver within the estimated timeframe, unforeseen circumstances such as natural calamities, courier delays, or customs issues may affect delivery schedules. Inditea will not be held responsible for such delays.
6. Damaged or Lost Packages
If your package arrives damaged or does not arrive within the estimated time, please contact our support team at contact@inditea.com within 7 days of delivery or expected delivery date.
7. International Shipping & Customs
International orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the customer.
8. Contact Us
For any questions about shipping or delivery, feel free to reach out to us at contact@inditea.com.