At Inditea, we are committed to providing you with the finest quality tea.
If you are not completely satisfied with your purchase, our Refund & Returns Policy
explains your options and rights.
1) Returns Eligibility
- Returns are accepted only for unopened, unused, and sealed products.
- Requests must be made within 7 days of receiving your order.
- Perishable items (such as loose tea leaves) cannot be returned once opened.
- To be eligible, the item must be in the same condition as received, with original packaging.
2) Non-Returnable Items
- Opened or partially used tea packets
- Gift cards or promotional items
- Custom orders or personalized blends
3) Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
- Refunds will be processed to your original payment method within 7–10 business days.
- Shipping charges (if any) are non-refundable.
- Only product costs will be refunded.
4) Exchanges
- We replace items only if they are defective, damaged, or incorrect.
- If you need to exchange a product, please email us at contact@inditea.com within 7 days of receiving the product.
- All exchanged / replaced items will be delivered within 7-10 business days.
5) Return Shipping
- You will be responsible for paying your own shipping costs for returning the item.
- Shipping costs are non-refundable.
- If approved for a refund, only the product cost will be refunded.
6) Damaged or Wrong Items
If you receive a damaged or incorrect product, contact us immediately with photos at
contact@inditea.com.
We will arrange a replacement at no extra cost.
7) Contact Us
For return and refund questions, contact us at:
Email: contact@inditea.com
Address: 164A Shayma Prasad Mukherjee road Kolkata 700026